Return & Refund Policy

At Revonio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

• The item is unused and in its original condition
• The product is in original packaging
• All accessories and components are included
• Proof of purchase is provided

Items that show signs of use, damage, or alteration may not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used personal care devices
• Opened consumables (if applicable)
• Gift cards
• Final sale or promotional items (if stated)

3. Return Process

To initiate a return:

  1. Contact our support team at: Revonio26@gmail.com

  2. Provide your order number and reason for return

  3. Our team will review your request within 1–2 business days

  4. If approved, you will receive return instructions

Please do not send items back without prior approval.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• Revonio is not responsible for lost return shipments

Shipping fees are non-refundable.

5. Damaged or Defective Items

If your product arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include clear photos or videos of the issue
• Our team will assess and provide a replacement or refund if applicable

We are committed to resolving genuine product issues promptly.

6. Refund Process

Once we receive and inspect the returned item:

• You will be notified of approval or rejection
• Approved refunds will be processed to your original payment method
• Processing time: 5–10 business days (depending on your bank/provider)

7. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account again
• Contact your card provider — processing times vary
• If the issue persists, contact us at [Insert Support Email]

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not yet been shipped.

After shipment, standard return policy applies.

9. Exchanges

We replace items only if they are defective or damaged.
For exchanges, please contact our support team.

10. Contact Us

If you have any questions regarding returns or refunds:

Email: Revonio26@gmail.com
Response Time: 24–48 business hours